PRIVACY POLICY
At Cleartech, we take great pride in our unwavering commitment to safeguarding your privacy. Rooted in our Data Stewardship Principles, which embody our company's core values, we are dedicated to upholding the highest standards in preserving your privacy. This Privacy Statement provides a comprehensive overview of Cleartech ‘s privacy practices, encompassing not only our operations but also those of our affiliated companies and subsidiaries—entities linked by common ownership or control (referred to as "us," "we," or "our") responsible for the collection and maintenance of specific information pertaining to you.
Should you have any inquiries or concerns regarding our Privacy Statement or practices, we encourage you to reach out to us via our contact page.
APPLICABILITY OF THIS PRIVACY STATEMENT:
This Privacy Statement applies when a Service you are using is linked to this document. It is pertinent to our sites, products, and services collectively referred to as "Services" that are connected to this Statement. Cleartech is the accountable entity for all Personal Information covered by this Privacy Statement, particularly for our Services catering to EU and US customers. Additionally, we extend our Services to other countries and regions.
UTILIZATION OF YOUR INFORMATION:
Transparency is paramount in conveying our approach to information collection and utilization. We want to elucidate the types of information we gather and how we employ it to enhance your financial well-being, manage our business operations, and optimize the functionality of our Services for your benefit. Importantly, we do not sell or disclose your Personal Information to third parties for their commercial purposes without obtaining your explicit consent.
a) Types of Information We Collect:
In the course of utilizing our Services, we may gather Personal Information from you—data that can uniquely identify you, such as your name, shipping/billing address, email address, phone number, username, and password.
We gather information during various interactions, such as when you register or open an account, sign in, make payments, purchase a service, seek support, or provide feedback. Additionally, data may be sourced from other entities or third parties, like when syncing a third-party account with your Cleartech's Service. Service providers may also be engaged to enhance the accuracy of your data and improve service quality.
Moreover, we automatically collect usage information, known as "Usage Data," when you access our Services. This encompasses details like IP addresses, log files, device identifiers, pages viewed, browser type, links interacted with, and other data from cookies and tracking technologies. For instance, IP addresses aid in monitoring user navigation regions. We may also gather Global Positioning System (GPS) location data and/or motion data.
As our Services evolve, introducing new features that may require collecting different information, transparency remains crucial. Here's how we may use your information, including Personal Information:
b) How We Use Your Information:
Account Registration:
We use your name, address, phone number, and email for Cleartech's Account registration and to convey crucial information.
Additional Personal Information, like address changes, may be obtained from commercial sources to maintain updated records.
For administrator accounts accessed by others, note that they may view and modify your Personal Information.
Communication and Service Offers:
Your information may be utilized to communicate about our Services and present offers for third-party products and services deemed beneficial to you.
Service Enhancement and Development:
Information is employed to personalize your experience, develop new features, and enhance the overall quality of Cleartech's Services.
Service Provision and Business Operations:
Your information supports business operations, including providing requested Services, offering support, and safeguarding against fraud.
Combatting fraud and protecting your information are integral aspects of our operations.
Customer Service and Technical Support:
We utilize your name, address, phone number, email address, and information about your interactions with our Services, along with details about your computer configuration, to address any queries you may have and follow up on your experience with our Services.
Feedback:
Any information volunteered in surveys aids in comprehending our Services and identifying areas for improvement. Participation in surveys is entirely optional.
Research and Data Sharing:
In a manner that ensures your anonymity, we may aggregate and share information about our customers with third parties for research, academic, marketing, and promotional purposes. This includes demographic data that provides insights into the usage patterns of our customers. The aggregated findings of such research are publicly reported but without disclosing any identifiable information.
Cleartech's Single Sign-On (Cleartech's Account):
Cleartech's Single Sign-On allows you to access various Cleartech's Services using a single account. For security purposes, we collect specific information to verify authorized access or reset passwords. Some Services may require additional security measures, prompting you to provide extra information. Your email address and password serve as credentials, and a unique ID number is assigned to track you and your associated information.
How We Share Your Personal Information:
a) Third-Party Service Providers:
We may share your information, including Personal Information and Usage Data, with third-party service providers assisting in various functions such as website design, email communication, fraud detection, customer care, and analytics. These third parties are bound by contracts to maintain confidentiality and use the information only for the specified service.
b) Response to Legal Requests:
Information may be shared with courts, law enforcement agencies, or government bodies in accordance with applicable laws. This includes situations where we believe in good faith that sharing is required or permitted to meet legal obligations, safeguard national security, respond to court orders, or fulfil law enforcement requests.
c) Protection of Cleartech's and Others:
Account information, Personal Information, and Usage Data may be shared when deemed appropriate to enforce our products' Terms of Service, protect the rights and safety of Cleartech's, our users, or others. This may involve exchanging information with other entities for fraud protection and credit risk reduction. Importantly, this does not entail selling, renting, or sharing Personal Information for commercial purposes in violation of the commitments outlined in this Privacy Statement.
Reporting to Credit Agencies:
We may share your information with credit agencies, consumer reporting agencies, and card associations. Instances such as late payments or defaults on your account may reflect in your credit and consumer reports. Additionally, we may share information with other entities, including lawyers, government agencies, and card associations, relating to issues of fraud, credit, or debt collection.
Information Sharing Between Cleartech's Entities:
Your information, including Personal Information, is shared among our affiliates and subsidiaries, unless prohibited by law. Protections outlined in this Privacy Statement apply across all Cleartech's entities. Sharing serves everyday business purposes, account maintenance, operational functions, and to offer Cleartech's products and services.
Sale of Our Business:
In the event of selling, merging, or transferring any part of our business, your information may be shared. You will be given the option to cease receiving promotional information following any change in control.
With Your Consent:
Apart from the scenarios mentioned above, we will provide notice and seek your consent before sharing your Personal Information with third parties.
Managing Your Privacy:
a) Managing Marketing Communications:
We respect your choices regarding marketing communications. Options to unsubscribe are available through email links or by contacting your account manager directly. Note that mandatory service communications will continue even if marketing communications are declined.
b) Updating Your Personal Information:
Access, update, or request changes to your Personal Information through the Service or customer support. Customer support can be reached via the website's contact section.
c) Cookies and Similar Tracking Technologies:
You have control over some Usage Data collected from Cookies. Information on opting out of Cookies can be found in your browser settings.
Data Retention and Access Rights:
a) Data Retention:
We retain information as necessary for service, account maintenance, legal obligations, and business operations. Even after account closure, communications may continue for important updates, and some information may be used for business purposes, improvements, or new developments.
b) Access Rights:
Online account holders can update provided Personal Information. EU and Swiss individuals have rights to access, limit use, and limit disclosure of their Personal Information.
Security of Your Information:
Reasonable security measures are implemented, including regular updates, compliance with laws and standards, secure transmission of sensitive information, staff training, and adherence to industry standards.
International Data Transfers:
We reserve the right to transfer, process, and store your information outside your country of residence, as permitted by applicable law.
How to Contact Us:
Questions or comments can be directed to us via email at sales@cleartechsystems.co.uk or through direct mail.
Changes to Our Privacy Statements:
We may change or update our Privacy Statements, and material changes will be notified through the Service, email, or other communication channels. Users are encouraged to review changes, with your use of the Service constituting consent to updates.
Collection and Use of Children's Personal Information:
Cleartech's Services are intended for adults, and we do not knowingly collect Personal Information from minors or share it for marketing purposes without consent.